Focusing on the relationship with the customer, the corporate landscape and digital transformation, Maya Fowell interviews eBay’s Head of Customer Insight, Heather Wade and Head of Research, Rhea Fox.
Big data is steering the world of retail, it feeds competitive advantage, it masters business decisions and if your brand doesn't get the right proposition to consumers - a competitor probably will.
With exclusive insight from Nicola Travis, Customer Marketing Director, The Fragrance Shop and Patrick Osborne, Head of Customer Insights & Analysis, QVC, the 'Major Hotspots For Data Innovation & Strategic Planning In The World Of Retail.' article gives you imporant points that top data, BI, marketing, insight and loyalty professionals from the retail industry are considering when leveraging data to make strategic decisions.
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