17 - 18 February, 2017 |

James De Souza

Head of Customer Analytics
Post Office

James is a customer insight obsessive and an avid fan of driving personalised customer experiences through data-led planning and decision making. James and team are leveraging a breadth of descriptive and predictive techniques to drive omnichannel campaign optimisation. James is on a mission to deploy customer insights across the organisation to power a rich understanding; in pursuit of earning the lifetime loyalty of Post Office customers.




Check out the incredible speaker line-up to see who will be joining James.

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